Using NLU technology, you can sort unstructured data (email, social media, live chat, etc.) by topic, sentiment, and urgency (among others). These tickets can then be routed directly to the relevant agent and prioritized. The predictions of the last specified intent classification model will always …
Category: Software development
5 Steps to Reduce Global Outsourcing Risk
Content How to Choose Outsourcing Model A compelling guide: How to timely manage IT outsourcing risks problems of outsourcing and ways how to solve them Experts Name the Top 10 Problems of Outsourcing Outsourcing Risk Management: Loss of Visibility and Control Outsourcing only works for …